|01-2007 – 01-2007 Lifestyle Staffing Appleton, WI
Was involved with a second computer rollout project in the same building as previous project but under different employment.
11-2006 – 12-2006 Exacta Corporation Madison, WI
Performed duties of a lead worker on a new PC rollout project. Was responsible for communication between four person team, Exacta & local IT personnel.
11-2004 - 6-2005 JJ Keller & Associates, Neenah, WI
Held a position as a Software Support Specialist. Primary responsibility was to provide phone support to customers who
purchased software titles from the Kellersoft line. Worked with customers sure that software was functioning properly.
Also responsible for providing assistance with programming dept to prepare Service Packs as
necessary, and software testing to insure functionality & usability.
7-2003 - 7-2004 Charter Communications, Fond du Lac, WI
Held a position as a High Speed Data Specialist. Primary responsibility was to assist customers, via phone support,
with internet connection issues. Used industry specific tools to communicate with customer's modem and make
sure that input/output levels were within normal operating standards. Scheduling up technician appointments as
necessary, Make sure that spyware/malware and other PC maladies weren't causing issues. Other duties included
lots of documentation about customer contact, fielding questions about other Charter products such as
Cable TV and VOIP (voice over internet protocol), keeping abreast of the latest technological advances in networking, such as wireless,
IPv6, differences between routers, hubs, switches and any other issues that may cause a customer to be
unable to use the services.
10-2002 - 7-2003 Jeff Babcock, Kaukauna, WI
Responsibilities included Everything. PC repair, Network setup, Conduct Classes in MS Windows98, WindowsME,
WindowsXP, Word, Excel, PowerPoint. Create financial reports, Basic Accounting, Advertising, Graphics Design.
10-2001 – 10-2002 ImproMed, Inc. , Oshkosh, WI
Held a position as an Education Consultant. Responsibilities included arranging personal travel plans,
traveling to customer’s site, installing computer hardware, setting up network, installing ImproMed’s software,
teaching clients how to use it, and submitting travel expense sheets. At times, other duties have included
taking support calls in the office from customers calling with computer issues.
6-2001 – 10-2001 CTT Enterprises LLC, Manitowoc, WI
Held a position as a Software/ Technology Instructor. Duties included, teaching software classes such as
MS Office, MS Windows, How to get around on the internet and building your own web page.
Other duties included contacting customers about classes, maintaining accurate records, maintaining
classroom appearance, maintaining classroom PCs & network.
6-2001 – 10-2001 CTT Enterprises LLC, Manitowoc, WI
Held position as a PC Technician. Duties included diagnosis and repair of personal computers and business
workstation computers. Work was accomplished in CTT’s lab, as well as on customer’s site.
Other duties included care of Return Merchandise Authorizations, maintaining accurate records of work performed,
keeping work area neat & clean, maintaining good communication with customers.
1-2000 – 5-2001 Lakeshore Technical College, Cleveland, WI
Held position as a Help Desk Analyst. Duties included providing technical assistance,
by phone and in person, to staff and students when experiencing difficulties with LTC owned or
leased computers and network software and hardware. Going to customer’s office to assist as well as
logging phone calls, logging results of calls, and at times assigning calls to other staff.
Position is evenings where there is little or no assistance available from peers or superiors.
1996 – 1999 Manitowoc County Veterans Service Office
Held a work/study position as an assistant. Duties included assisting veterans in obtaining
benefits from the VA, entering veterans information into a database, creation of and maintaining
peer – to – peer network of personal computers, creation and update of office web page.
Consultation on Y2K issues, and upgrading and purchasing of software and hardware.
Teaching other staff the proper procedures in using software.
5/1999 – 8/1999 Johnsonville Sausage, Sheboygan Falls, WI
Held a position as an intern PC Technician. Duties included providing hardware and software support for
approximately 300 company leased desktop and laptop PCs and Macs. Software included Windows 95, Mac Os,
Microsoft Office, Lotus Notes and some application specific software. Also responsible for maintaining
inventory of company PCs, and answering tech support phone calls.
5/98 – 8/98 Data Plus Inc Manitowoc, WI
Held an intern position in tech support for a local Internet Service Provider and new computer sales store.
Also taught classes in Windows 95/98, and Microsoft Office Suite.
1988 - 1996 Foster Needle Company Manitowoc, WI
As a Machine Operator, duties included using various hand tools to inspect needle swaging machines
for proper operation. Was instrumental in creating a system, still in use today, to stock and order
parts to insure a minimum of downtime due to lack of spare parts. Also helped create company policies
so that they could attain ISO 9002 certification.