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Resume of Jeffrey W. Babcock

Education

2005 - 2006    ITT Technical Institute Green Bay, WI
Associate of Applied Science Degree - Information Technology - Computer Network Systems. Graduated with Highest Honors Award.

2000 - 2001    Lakeshore Technical College Cleveland, WI
Sucessfully completed technical classes in Computer Networking & Web Programming.

1998 - 1999    Silver Lake College Manitowoc, WI
Sucessfully completed classes in C++, Data Structures, Business Law, and Management Information Systems, as well as other core curriculum.

1996 - 1998   University of Wisconsin - Manitowoc
Associate of Arts and Science Degree. Graduated with Special Honors Award. Named to the Dean’s List four times.



Work Experience

01-2007 – 01-2007    Lifestyle Staffing Appleton, WI
Was involved with a second computer rollout project in the same building as previous project but under different employment.

11-2006 – 12-2006    Exacta Corporation Madison, WI
Performed duties of a lead worker on a new PC rollout project. Was responsible for communication between four person team, Exacta & local IT personnel.

11-2004 - 6-2005    JJ Keller & Associates, Neenah, WI
Held a position as a Software Support Specialist. Primary responsibility was to provide phone support to customers who purchased software titles from the Kellersoft line. Worked with customers sure that software was functioning properly. Also responsible for providing assistance with programming dept to prepare Service Packs as necessary, and software testing to insure functionality & usability.

7-2003 - 7-2004    Charter Communications, Fond du Lac, WI
Held a position as a High Speed Data Specialist. Primary responsibility was to assist customers, via phone support, with internet connection issues. Used industry specific tools to communicate with customer's modem and make sure that input/output levels were within normal operating standards. Scheduling up technician appointments as necessary, Make sure that spyware/malware and other PC maladies weren't causing issues. Other duties included lots of documentation about customer contact, fielding questions about other Charter products such as Cable TV and VOIP (voice over internet protocol), keeping abreast of the latest technological advances in networking, such as wireless, IPv6, differences between routers, hubs, switches and any other issues that may cause a customer to be unable to use the services.

10-2002 - 7-2003    Jeff Babcock, Kaukauna, WI
Responsibilities included Everything. PC repair, Network setup, Conduct Classes in MS Windows98, WindowsME, WindowsXP, Word, Excel, PowerPoint. Create financial reports, Basic Accounting, Advertising, Graphics Design.

10-2001 – 10-2002     ImproMed, Inc. , Oshkosh, WI
Held a position as an Education Consultant. Responsibilities included arranging personal travel plans, traveling to customer’s site, installing computer hardware, setting up network, installing ImproMed’s software, teaching clients how to use it, and submitting travel expense sheets. At times, other duties have included taking support calls in the office from customers calling with computer issues.

6-2001 – 10-2001     CTT Enterprises LLC, Manitowoc, WI
Held a position as a Software/ Technology Instructor. Duties included, teaching software classes such as MS Office, MS Windows, How to get around on the internet and building your own web page. Other duties included contacting customers about classes, maintaining accurate records, maintaining classroom appearance, maintaining classroom PCs & network.

6-2001 – 10-2001     CTT Enterprises LLC, Manitowoc, WI
Held position as a PC Technician. Duties included diagnosis and repair of personal computers and business workstation computers. Work was accomplished in CTT’s lab, as well as on customer’s site. Other duties included care of Return Merchandise Authorizations, maintaining accurate records of work performed, keeping work area neat & clean, maintaining good communication with customers.

1-2000 – 5-2001     Lakeshore Technical College, Cleveland, WI
Held position as a Help Desk Analyst. Duties included providing technical assistance, by phone and in person, to staff and students when experiencing difficulties with LTC owned or leased computers and network software and hardware. Going to customer’s office to assist as well as logging phone calls, logging results of calls, and at times assigning calls to other staff. Position is evenings where there is little or no assistance available from peers or superiors.

1996 – 1999     Manitowoc County Veterans Service Office
Held a work/study position as an assistant. Duties included assisting veterans in obtaining benefits from the VA, entering veterans information into a database, creation of and maintaining peer – to – peer network of personal computers, creation and update of office web page. Consultation on Y2K issues, and upgrading and purchasing of software and hardware. Teaching other staff the proper procedures in using software.

5/1999 – 8/1999     Johnsonville Sausage, Sheboygan Falls, WI
Held a position as an intern PC Technician. Duties included providing hardware and software support for approximately 300 company leased desktop and laptop PCs and Macs. Software included Windows 95, Mac Os, Microsoft Office, Lotus Notes and some application specific software. Also responsible for maintaining inventory of company PCs, and answering tech support phone calls.

5/98 – 8/98     Data Plus Inc Manitowoc, WI
Held an intern position in tech support for a local Internet Service Provider and new computer sales store. Also taught classes in Windows 95/98, and Microsoft Office Suite.

1988 - 1996     Foster Needle Company Manitowoc, WI
As a Machine Operator, duties included using various hand tools to inspect needle swaging machines for proper operation. Was instrumental in creating a system, still in use today, to stock and order parts to insure a minimum of downtime due to lack of spare parts. Also helped create company policies so that they could attain ISO 9002 certification.
 

References

References are available on request.

Jeff Babcock © 2017 Jeff Babcock